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Make sure that the "CAPS LOCK" on your keyboard is turned off.
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If you used numbers in your password and you're using the number pad to enter them, make sure "NUM LOCK" is turned on.
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You might have just typed your information incorrectly. Try again.
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If you still can't sign in after trying these suggestions or retrieving your password, contact Customer Support at 1-800-GO-TO-XAP (1-800-468-6927) during business hours.